Administrative Assistant
Indiana University

Bloomington, Indiana

Posted in Education and Training

Job Info



Department Information

The Division of Student Affairs is focused on building a strong foundation to ensure every student's IU experience is positive, safe, healthy, and meaningful. The Division of Student Affairs staff and 20 departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

Visit Benefits at IU for more information!

Job Summary

Department Specific Responsibilities

  • Acts as main contact for patients scheduling walk-in appointments, providing insurance information, and checking out.
  • Performs cashier services and must have knowledge, experience, and customer service skills to assist the patient while also following Student Health Center guidelines for eligibility to be seen, insurance coverage and options for billing the bursar.
  • Makes decisions quickly and accurately with the information provided by the student and verified on the Student Health Center computer systems.
  • Assists patients with all aspects of registration and check-out including verifying patient eligibility, student status/demographic information, scheduling appointments, accepting payment (cash, check, credit or Bursar transfer), maintains a secure cash drawer and balancing it daily, and collecting/verifying student insurance information.
  • Sets up accounts to bill insurance when appropriate.
  • Responsible for ensuring students are aware of and have received our Notice of Privacy Practices.
  • Serves as a liaison between staff, patients, and parents by answering questions regarding services and billing by phone and in person. Provides a high level of customer service.
General Responsibilities
  • Provides administrative support to a department or group of professionals, exercising confidentiality, tact and diplomacy.
  • Utilizes business software applications to prepare correspondence, reports, presentations, agendas, minutes, etc.
  • Receives, screens, and directs incoming calls, visitors, mail, and email.
  • Schedules and confirms appointments, meetings, and travel arrangements.
  • Assists the development and implementation of administrative standards, policies and practices for the organization.



  • High school diploma or GED

  • 1 year experience, preferably in a health-care setting.
  • Cash handling experience

  • Excellent organizational skills.
  • Strong verbal communication and listening skills.
  • Effective interpersonal skills.
  • Maintains a high degree of professionalism.
  • Demonstrated ability to maintain confidential information.
  • Familiarity with medical terminology and health insurance.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Job Classification

Career Level: Foundational

FLSA: Nonexempt

Job Function: General Administration

Job Family: Administrative Support

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.

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Telephone: 812-856-1234

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