Administrative Assistant
Church World Service, Inc.

Job Info

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About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The primary purpose of the Immigrant Children's Program Administrative Assistant is to provide administrative support to CWS Lancaster Immigrant Children's Programming and assist attorneys and DOJ Accredited Representatives in providing eligibility screenings, application completion, referrals, data entry, and follow-up services to eligible unaccompanied children and other immigrants.

Responsibilities

Provide administrative support to the CWS Lancaster Immigrant Children's Program teams. Manage incoming inquiries for legal services, answer phone calls and the Children's Program "Intake line," manage incoming clients in the building lobby waiting area, schedule client appointments, enter data in case management software, and photocopy documents.

Meet with potential clients to determine eligibility for CWS programming; document eligibility; place internal and external referrals for services.

Assist attorneys and DOJ Accredited Representatives in follow up with clients and U.S. Citizenship and Immigration Services. Assist clients with changes of address, case status checks, and other requests to government agencies, stakeholders, and partners; Communicate professionally with key stakeholders.

Maintain accuracy in client case files and case note documentation, update client case status regularly in case management software and other online databases.

Assist in compiling client application packets for various immigration benefits in an accurate fashion to ensure that all required evidence and documentation is attached.

Assist in handling incoming and outgoing mail for the CWS Lancaster office.

Assist in maintaining statistics and records to track program results.

Perform other duties as requested.

Qualifications

Education: High school diploma or equivalent required. Bachelor of Arts strongly preferred.

Experience: Experience with asylum seekers, refugees, asylees, and other immigrants preferred. At least one year of work experience in an office setting or internship in a law office or non-profit legal services environment is preferred.

Other Skills:

The successful candidate must be highly detail-oriented and possess superior organizational and task management abilities. Respect for client confidentiality.

Strong computer literacy, with knowledge of word processing and database applications, and ability to use standard office equipment in performing varied activities.

Superior written and verbal communication skills.

Spanish-language abilities are required for this position.

Special Requirements

• This position requires in-person work at the CWS Lancaster office.
• Must be able to pass a criminal background check and credit check.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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