Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus
Identifies, develops and typically closes new sales opportunities | Creates demand for the organization's products and services by raising their profile with customers
Achieves revenue targets by increasing revenue spend per account | May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies
Responsibilities are within the Account/Relationship Management Function as a generalist or in a combination of disciplines
Works with territory/account, product/services or sales process with limited complexity
Has limited direct contact with clients and no authority/opportunity to set and negotiate product/service terms
Typically requires a college or university degree or the equivalent work experience and has general awareness of business, financials, products/services and the market
Develops basic skills in selling and account management and deepens knowledge of products and solutions
Develops understanding of key business drivers; application of this knowledge to focus own work
Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments
Impact: Works within standardised procedures and practices to achieve objectives and meet deadlines
Presents information in an appropriate style and making technical information clear; persuasion of others/clients in standard situations
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According to the US Bureau of Labor Statistics (BLS), employment in computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, much faster than the average for all occupations. These occupations are projected to add about 531,200 new jobs. Demand for these workers will stem from greater emphasis on cloud computing, the collection and storage of big data, and information security.
According to BLS, the median annual wage for computer and information technology occupations was $91,250 in May 2020, which was higher than the median annual wage for all occupations of $41,950.