Account Manager
MAHLE Industries, Inc.

Job Info

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SUMMARY:

Responsible for managing commercial topics related to assigned customer accounts with respect to Thermal Management products. Develop a customer strategy that identifies new business opportunities, positions the company to win new business, and exercises leadership in the execution of the strategy. Act as focal point for all commercial discussions/negotiations. Coordinate activities with Program Managers in the event of a pending milestone might be missed to establish "get well" plan and notify customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible managing the overall relationship between MAHLE North America and the customer by cultivating relationships with key stakeholders across a variety of sales and application engineering functions to assure complete and successful account management.
  
• Responsible for negotiating long term contracts, new production pricing, warranty terms and conditions, prototype prices and successfully win new business.
  
• Direct interface with the customers Purchasing organizations managing directed buy OEM components with process planning and MAHLE Purchasing, capacity planning
  
• Attend regular site visits to the customer along with other applicable engineering assigned tasks / subjects as needed in order to support the customer.
  
• Responsible for new projects quotation and negotiation to include price proposals, timeline negotiations between MAHLE Engineering Teams, R&D Groups and Production operations.
  
• Exercise leadership in the execution of the business sales strategy and act as focal point for all commercial discussions/negotiations.
  
• Follow market trends and keep management informed on all important issues concerning their assigned accounts.
  
• Lead the sales effort to achieve internal acceptance of the customer strategy from other functional areas before implementation.
  
• Manage, organize and prepare technical presentations for our customers.
  
• Communicate/clarify issues related to prototype orders with the customer.
  
• Responsible for providing input as necessary to the Automotive Forecast Preparation
  
• Establish matrix identifying key customer individual, who at our company should interact with them, and the frequency.
  
• Determine which customer individuals are pro, con or neutral toward our company and develop plan to maximize the number that at pro-our company.
  
• Manage timely quotation of new business by internally driving the quote process, including PAC reviews and initiation of SOF and subsequent updates to information.
  
• Provide input to the preparation of obsolescence claims and negotiate the claims with the customer.
  
• Coordinate with the Program Manager, determine what, when and how to notify customer in the event of a milestone that is going to be missed, or a test failure occurred, etc. and then be part of the communication loop.
  
• Provide customer market intelligence to MAHLE and act as focal point to determine how best to respond to the information.
  

QUALIFICATIONS:

• Bachelor's Degree in Engineering or Business from a four year college or university is Required
  
• 3 or more years of related experience or training, or an equivalent combination of education and experience.
  
• Commercial account management experience.
  
• Automotive industry experience.
  
• Demonstrated ability to manage an account/customer, or more than one, which entails in-depth knowledge of contract negotiations and product development.
  
• Ability to travel 25-35%
  

Do you have any questions?

JORDAN.TAYLOR@MAHLE.COM

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